Our Night Operations end on March 26th. Be prepared - Check out our Hours of Operation.

Online Store & Account FAQ

New Online Store

STARTING OCTOBER 27TH, you'll notice a change to our online store. We have upgrade our online booking system in the effort to improve the user experience. Our new system is specifically designed for the ski industry and offers an intuitive user interface with a focused emphasis on guest experience.

  • We have found that cards older than one season do not work with the new system. Please visit Guest Services for a free replacement. Please bring with you your old RFID cards so they can be recycled. You are welcome to visit Guest Services to check your card is working before hitting the slopes.

    We apologise for the inconvenience.

  • First, always attempt to login or create an account with the email you've used with us in the past. If your email and information is in our system you will be allowed to create a new password. If your email is not in our new system, you will receive an "Email is Invalid" error when attempting to reset your password. If you receive that error, please create a new account.

  • No, see above for details about accounts and login information.

    If your email is already in our new system, you will be prompted to create a new password.

  • No, you do not need to create an account with login credentials for every family member.

    If you are the primary purchaser for your family you may add family members to your account in the "My Account" page or during the checkout process.

  • If you get an "Email is Invalid" error when trying to do a password reset, or need to create a new account please click the "Create a Boyne ID" link in the online store. There you can provide all your details and set a password.

  • If you have already purchased your 2022/23 season pass your photo on file has been migrated to our new system. If you have not, your photo has not been migrated and you'll need to upload a new photo when purchasing a pass.

    Photos are required for all season passholders. Photos must be a close-up headshot, no sunglasses or hats. Photos may be uploaded to your account anytime prior to your first arrival at the mountain. Photos can also be taken on-mountain.