COVID-19 Operational Plan
Last Updated November 14th, 2020

COVID-19 Operational Plan

  • Last Updated November 14th, 2020

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  • You will need to maintain a designated Physical Distance from other guests as required by Health Authorities
  • You will be required to wear a Face Covering for virtually all of your visit at the Resort
  • You are strongly encouraged to Wash/Sanitize your Hands as often as possible throughout your visit
  • All Lift Tickets, Equipment Rentals, Ski Lessons, Tubing Tickets, Trail and Snowshoe Tickets must be Purchased On-Line 
  • Cypress Mountain will be Cashless this season - all Resort purchases will be by Credit/Debit Card only
  • Some of our normal offerings and services throughout the Resort will be more limited this season - please be prepared to utilize your vehicle during peak periods as an alternate opportunity for eating, warming, changing and storage. 

Quick Facts on Operational Changes for Winter

Snow School:

  • Reduced ratio of students to instructor to support physical distancing 
  • Reduce ski school camps and school groups
  • Face coverings will be worn at all times by instructors and supervisors
  • All booking and pre-registration for lessons will be competed online
  • All check ins and lessons will take place outside  
  • Private and semi-private lessons will be available for guests in the same bubble.
  • All ski school employees will go through a daily health check

Cypress Creek Grill, Crazy Raven Bar and Grill, Gold Medal Cafe & The Shack:

  • Access will be controlled to the food and beverage locations within the Cypress Creek Lodge by our Hospitality Hosts  
  • Tables will be spaced for reduced capacity and plexiglass barriers installed to support physical distancing 
  • Saving tables for extended periods will not be permitted anywhere in the resort
  • A 30 minute time limit will be applied at all cafeteria tables (inside and outside)
  • A more limited selection of hot menu items will be available and no substitutions or special orders will be offered to reduce the cross movement of Food and Beverage employees
  • The Crazy Raven Bar will be reserved for persons with valid ski tickets or season passes only (60 minute maximium stay)
  • Additional convenient sanitation and hand wash stations are available throughout the Cypress Creek Lodge
  • A covered outdoor dining facility will be located beside “The Shack” opening in Dec 2020 to supplement the loss of interior seating
  • The menu selection at The Shack has been expanded to provide many options similar to the Cypress Creek Grill including burgers, fries, and licensed beverages  
  • Hands free auto flush toilets, sinks and soap have been installed at washroom facilities

Retail:

  • There will be reduced store capacity and controlled access at the store to support physical distancing
  • One-way traffic system throughout store with plexiglass installation and you will be required to sanitize your hands on entry
  • Face coverings are mandatory for employees and guests inside our facilities
  • Introduction of “Sani Box” - quickly and efficiently disinfects for demo googles, gloves and helmets

Rentals:

  • All guests are required to pre-purchase in advance online and for the available timeslot - capacity for rental equipment will be reduced 
  • The Rental Shop has been reconfigured with a one-way system to minimise contact with employees and other guests
  • All rental employees and guests are required to wear a face covering inside our facilities
  • Access into the rental shop will be reserved for guests who have pre-purchased their rental package/timeslot
  • All rental equipment will be sanitized when  returned and deep cleaned overnight
  • We will be opening an overflow rental shop at the Black Mountain Lodge to support peak periods at the Black Mountain Lodge
  • Day lockers will be reduced in capacity and will be unable to guarantee space, so we encourage all renters to use of your vehicle for storage

Lift Operations:

  • Chairlift lines will be spaced out to allow physical distancing of 2m/6ft between groups or individual riders
  • Face coverings will be required in lift lines and when riding the lift
  • Guests can choose to fill the chair with riders in your own bubble or ride as 2 singles on our Quad chairs and 1 person on our twin chairlifts

Nordic Area:

  • All tickets for activities are required to be pre purchased online
  • Rental snowshoes or cross-country skiers must be pre-purchased online
  • Hands free auto flush toilets, sinks and soap have been installed at washroom facilities
  • Reconfigured rental and F&B locations to support physical distancing and experience
  • An outdoor covered dining facility will be erected beside Hollyburn Lodge – Opening in Dec 2020   

Parking:

  • Face coverings to be worn once you have exited your vehicle
  • Be respect and mindful of others and maintain physical distancing
  • Park as directed by Team Members

The Canadian Ski Council along with the CWSAA, OSRA, ASSQ and ASRA  supports a thoughtful return to outdoor winter recreation. Click HERE for more information.

If you have any questions please call 604-926-5612 or email us at info@cypressmountain.com