COVID-19 Operational Plan

Quick Facts on Operational Changes for Winter

Snow School:

• Reduced ratio of students to instructor to support physical distancing 
• Reduce ski school camps and school groups
• Face coverings will be worn at all times by instructors and supervisors
• All booking and pre-registration for lessons will be competed online
• All check ins and lessons will take place outside  
• Private and semi-private lessons will be available for guests in the same bubble.
• All ski school employees will go through a daily health check

Cypress Creek Grill, Crazy Raven Bar and Grill, Gold Medal Cafe & The Shack:

• Access will be controlled to the food and beverage locations within the Cypress Creek Lodge by our Hospitality Hosts  
• Tables will be spaced for reduced capacity and plexiglass barriers installed to support physical distancing 
• Saving tables for extended periods will not be permitted anywhere in the resort
• A 30 minute time limit will be applied at all cafeteria tables (inside and outside)
• A more limited selection of hot menu items will be available and no substitutions or special orders will be offered to reduce the cross movement of Food and Beverage employees
• The Crazy Raven Bar will be reserved for persons with valid ski tickets or season passes only (60 minute maximium stay)
• Additional convenient sanitation and hand wash stations are available throughout the Cypress Creek Lodge
• A covered outdoor dining facility will be located beside “The Shack” opening in Dec 2020 to supplement the loss of interior seating
• The menu selection at The Shack has been expanded to provide many options similar to the Cypress Creek Grill including burgers, fries, and licensed beverages  
• Hands free auto flush toilets, sinks and soap have been installed at washroom facilities

Retail:

• There will be reduced store capacity and controlled access at the store to support physical distancing
• One-way traffic system throughout store with plexiglass installation and you will be required to sanitize your hands on entry
• Face coverings are mandatory for employees and guests inside our facilities
• Introduction of “Sani Box” - quickly and efficiently disinfects for demo googles, gloves and helmets

Rentals:

• All guests are required to pre-purchase in advance online and for the available timeslot - capacity for rental equipment will be reduced 
• The Rental Shop has been reconfigured with a one-way system to minimise contact with employees and other guests
• All rental employees and guests are required to wear a face covering inside our facilities
• Access into the rental shop will be reserved for guests who have pre-purchased their rental package/timeslot
• All rental equipment will be sanitized when  returned and deep cleaned overnight
• We will be opening an overflow rental shop at the Black Mountain Lodge to support peak periods at the Black Mountain Lodge
• Day lockers will be reduced in capacity and will be unable to guarantee space, so we encourage all renters to use of your vehicle for storage

Lift Operations:

• Chairlift lines will be spaced out to allow physical distancing of 2m/6ft between groups or individual riders
• Face coverings will be required in lift lines and when riding the lift
• Guests can choose to fill the chair with riders in your own bubble or ride as 2 singles on our Quad chairs and 1 person on our twin chairlifts

Nordic Area:

• All tickets for activities are required to be pre purchased online
• Rental snowshoes or cross-country skiers must be pre-purchased online
• Hands free auto flush toilets, sinks and soap have been installed at washroom facilities
• Reconfigured rental and F&B locations to support physical distancing and experience
• An outdoor covered dining facility will be erected beside Hollyburn Lodge – Opening in Dec 2020   

Parking:

• Face coverings to be worn once you have exited your vehicle
• Be respect and mindful of others and maintain physical distancing
• Park as directed by Team Members