COVID-19 Update
March 25 2020

COVID-19 Update

  • March 25 2020

Pre-Purchased Tickets, Pass Products & Lessons Update - March 25, 2020

Dear Passholders/Loyal Customers,

With the announcement that Cypress Mountain Resort suspended operations due the COVID-19 Pandemic; we are offering the following for compensation for unused products. 

Please be patient and allow our staff time to process the following over the next few weeks.

PRE-PURCHASED DATE SPECIFIC LIFT AND TRAIL TICKETS: 

  • All unused online pre-purchased lift, trail and rental products have been refunded to your credit card.  ~ This process was completed on March 17, 2020.

GIFT CERTIFICATES / CYPRESS BUCKS:

  • These do not expire and are valid for next winter season.

LESSON CAMPS:

  • All Snow School spring lessons have been automatically deferred to the 2020/21 winter season. All lesson guests have also been emailed with additional cancellation options including credits and refunds. Please check your email for further details. 

SKY CARD TICKETS AND OTHER UNUSED VOUCHERS:

  • All unused Sky Card days and other unused ticket vouchers are valid next winter until December 20th, 2020. 
  • Please keep your physical Sky Card to avoid reprint fees, unused days will automatically become activated. 
  • Vouchers can be redeemed at the ticket window December 20th and before. 

2019/20 SEASON PASSES:

  • Cypress Mountain was open for 108 days during the 2019/20 Winter Season.  Our season pass guarantee states that we have a commitment to be open a total of 76 days and we have met this commitment.  All season pass products are non-transferable and non-refundable, as all passholders have agreed to this as a condition of the sale.   http://cypressmountain.com/season-pass-guarantee

2020 BEACH PASSES:

  • Beach eXtra Passes can receive a $99 credit to a Cypress Bucks Card.  This is the equivalent amount of the cost of the Beach Only Pass.  This $99 credit can also be used towards the purchase of a 2020/21 Season Pass.
  • The Beach eXtra Add-on can also receive a $59 credit to a Cypress Bucks Card.  This is equivalent to the cost of a Beach Add-on.
  • Beach Passes and Beach Pass Add-ons can receive a full credit to a Cypress Bucks Card for the amount purchased.  
  • Gift Cards can be picked up from Guest Services with a piece of I.D on your next visit during the 2020/21 season. Cypress Bucks Cards do not expire and can be used for any on mountain product. 

Thanks again for your patience and understanding.

If you have any question please email us at info@cypressmountain.com

The Guest Services office is closed, a live representative is available via web chat, Monday to Friday 9-4pm. 

For our latest update on the COVID-19 visit - http://cypressmountain.com/latest-news/covid-19-update

COVID-19 Update - March 20, 2020

Dear Passholders/Loyal Customers,

As of 5:00pm today, BC Parks will be closing Cypress Provincial Park until further notice.  Please click on the link to see the full announcement from BC Parks https://news.gov.bc.ca/releases/2020ENV0005-000519

In order to get in contact with Cypress Mountain during the closure  

Email                   info@cypressmountain.com

Webchat              cypressmountain.com

Cypress Mountain Rental Department: Please note that our rental department is closed until further notice.  We will be contacting all customers in due course regarding equipment returns.  

Thanks for your patience and understanding!   

Cypress Mountain  

COVID-19 Update - March 16, 2020

Dear Passholders/Loyal Customers,

 
These are unprecedented times and the continuation of our normal daily lives is becoming more unpredictable with every passing day. With the uncertainty of how the COVID-19 pandemic is going to affect our lives we made the very difficult decision to suspend operations until we better understand the potential spread of the virus. We decided to err on the side of caution, so that we do not look back in retrospect and think that we should have done things differently in the interest and welfare of our guests, employees, and the local residents.  
 
We hope that the impact of the virus diminishes in the very near future, so that we can review options to restore operations in the short term. Failing that optimism, we trust that all of our loyal customers and passholders will bear with us as we navigate through the coming months.  We plan to provide regular updates on how the situation unfolds with respect to our mountain operations this year and into the future.
 
Regardless of the short term impacts, we have been making plans for many improvements at Cypress Mountain over the summer and we look forward to posting further information to ensure that Cypress Mountain continues to provide the best mountain recreation experience in the Lower Mainland.
 
We ask everyone to be socially responsible and follow the guidelines and recommendations of the local health authorities, so that we can combat the potential spread of the virus and restore our normal lives in the very near future.
 
Thank you for your understanding.
 
Russell Chamberlain 
President & GM 
Cypress Mountain Resort

March 15 2020 Update

COVID-19 Update

COVID-19 Update - March 15, 2020 8am

After very careful consideration and with the rapid growing concerns surrounding the COVID-19 situation, Cypress Mountain Resort will be suspending operations at 4pm today (Sunday March 15) until further notice. We did not make this decision lightly; however, our top priority is the health and well-being of our employees and guests.

We have worked tirelessly over the past couple of weeks to increase preventative measures in order to reduce the possibility of transmission of the Coronavirus, but ultimately we feel the appropriate step right now is to be socially responsible and suspend operations to help mitigate any further risk of spreading the COVID-19.

Given the unique circumstances related to COVID-19, we anticipate heavy call volume over the next several days and appreciate your patience as we work hard to respond to all inquiries.
We sincerely apologize for the inconvenience this suspension of operations creates. We look forward to welcoming you back to Cypress Mountain as circumstances improve.

Thank for your understanding and please stay tuned for updates.