December 2020

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A huge thanks to all our guests who continue supporting and following our new protocols!

General

  • To keep everyone safe this year, all lift tickets require advanced online purchase. If you already have an RFID card, you can keep reloading this all season with new tickets and go straight to the lifts without queueing at the window.

  • Full Day ticket: 9am – 10pm
    Afternoon ticket: 2pm – 10pm
    Nite Owl ticket: 5pm - 10pm

  • On December 24th & 25th we are open from 9am-4pm. Our afternoon ticket rate will begin at 12:30pm for Christmas eve and Christmas day only. We will return to normal 9am-10pm operations on December 26th.

  • Cypress Mountain has new safety measures in place for the 2020/21 season to keep all of our customers and staff safe. You can view our full COVID-19 operational plan here.

Downhill Lift Tickets

  • Due to capacity restrictions and pre-booking requirements, we are not offering the complimentary birthday ticket this season.

  • Yes, when pre-booking lift tickets online for the first time, it is required that you purchase an RFID card for $5 in addition to your ticket. The RFID is a reloadable card that allows you to load lift tickets or passes straight on to the card. This is a one-time fee and can be re-activated in future seasons.

  • On your first visit to the mountain, you can pick up your RFID card at any of the ticket windows. Once you are issued the card, it will have your active lift ticket on it. Any future online purchases will be automatically loaded straight on to your card. If you misplace your RFID card at any point in the season, there is a $5 re-print fee.

  • All lift tickets are non-transferable and non-refundable. We are unable to change ticket dates once a ticket has been purchased. It is recommended that you check the weather forecast before purchasing any lift tickets. You can view a daily report of the current conditions and mountain cams here.

Passholders

  • If you are a season’s passholder then you do not need to reserve or pre-book a date or time. If you have already been issued your RFID pass, just come on up and head to the lift gates, otherwise, come and see us at Guest Services to collect your Season Pass.

  • As a Silver Passholder, during the blackout periods you will need to pre-book your 40% off blackout tickets. Please head to the website to load these tickets onto your RFID card, follow this link for quick access.

  • Yes, if you were a 2019/20 Season Pass or SKy Card holder in the Downhill Area, your 2019/20 RFID card will automatically activate when you purchase a 2020/21 Season Pass.

Sky Cards

  • Sky cards allow you to use your pre-loaded day(s) whenever you wish, without pre-booking. All additional tickets bought throughout the season need to be pre-booked online, using your Sky card discount. You can purchase a 1 Day Sky Card here. Or you may re-load an existing 2020/21 Sky Card here.

  • Sky Card holders get a guaranteed 20% discount on lift tickets and even more if bought online in advance

Nordic Area

  • Passholders do not need to pre-book. Come and get your pass printed and head out on the trails. Those without a season pass will be required to pre-book trail tickets here.

  • All tickets (XC skiing, tubing, sliding, and snowshoeing) are non-transferable and non-refundable. We are unable to change ticket dates once a ticket has been purchased. It is recommended that you check the weather forecast before purchasing any tickets. You can view a daily report of the current conditions and mountain cams here.

  • Please bring your confirmation to the ticket window and we will issue your Sky Card. You do not need to book until you have used up your free days.

  • Yes! It is open from 9:30am-9:30pm daily, and has both physically distanced indoor and outdoor seating. Due to the current public health orders, we will not be hosting music nights this season. Check our Nordic Conditions page here to see what else is open in the Nordic Area each day.

  • Lights to the Lodge is a beautiful self-guided snowshoe trail to the Hollyburn Lodge, lit with LED lights. Tickets can be purchased online in advance with snowshoe rentals. Open from 4pm – 9:30pm. Further details and tickets can be found here. If you can't see a date or time it means we're sold out for that session

  • Our exciting Gnarly’s Tube Park is open Thursday – Sunday. Tubing is suitable for those over 6 years old and those under 10 must be accompanied by a paying adult. You will need to pre-book a time slot in advance online. There are 3 time slots a day to choose from. All the details can be found here.

  • Snowshoes must be worn on our snowshoe trails. Yak tracks or hiking boots without accompanying snowshoes are not permitted. If you need snowshoes, we have them available for rent! We love dogs, but they are not permitted on our snowshoe trail. You may book your snowshoeing ticket here.

  • We will be running private lessons starting on Wednesday December 16th - find more information here. If you are emailing to book, you're in a queue and we will get back to you as soon as possible.

Downhill Lessons

  • Complete the form located on the Private Lessons page to make an availability inquiry. Or click here.

  • You Private or Skooter Private Lesson is only confirmed when our Lesson Department has taken payment. Completeing the request form is not a confirmation that your request has been booked.

  • We are looking forward to opening sales for our January, February and March multiday programs soon. Please sign up for our Newsletter to get advanced notification of when these programs will go on sale.

  • We are looking forward to opening sales for our January, February and March multiday programs soon. Please sign up for our Newsletter to get advanced notification of when these programs will go on sale.

  • School bookings are not available due to health advisory this season.

Gift Cards

  • Your receipt cannot be used at payment. You must Visit Guest Service or a Ticket window to redeem your Cypress Bucks Card. Please bring the receipt and a piece of ID with you.

  • On mountain: Your gift card can be used anywhere on the mountain. Simply present it to the cashier at time of purchase.
    Online: Simply input the 16-digit number on the back of the card and the pin, which is the last 4 digits of the card number.

  • The Guest will be the person using the Gift Card and the purchaser will be the person buying the Gift Card. These options can be found when you are in your shopping cart.

  • The pin is the last 4 digits of your Gift Card Number.

Costco Vouchers

  • You must visit Guest Service or a Ticket window to convert your Costco Vouchers into a Gift Card in order to use it as payment. This can only be done on the mountain and is stated on the voucher itself.

     Once you have the Gift Card you can use it on the mountain and online by simply inputting the 16 digit number.

  • No, they do not have an expiry date.

  • Costco Vouchers CANNOT be used towards and Cypress Mountain Seasonal Pass.