First, always attempt to login or create an account with the email you've used with us in the past. If your email and information is in our system you will be allowed to create a new password. If your email is not in our new system, you will receive an "Email is Invalid" error when attempting to reset your password. If you receive that error, please create a new account.

No, see above for details about accounts and login information.

If your email is already in our new system, you will be prompted to create a new password.

No, you do not need to create an account with login credentials for every family member.

If you are the primary purchaser for your family you may add family members to your account in the "My Account" page or during the checkout process.

If you get an "Email is Invalid" error when trying to do a password reset, or need to create a new account please click the "Create a Boyne ID" link in the online store. There you can provide all your details and set a password.

If you have already purchased your 24/25 season pass your photo on file has been migrated to our system. If you have not, your photo has not been migrated and you'll need to upload a new photo when purchasing a pass.

Photos are required for all season passholders. Photos must be a close-up headshot, no sunglasses or hats. Photos may be uploaded to your account anytime prior to your first arrival at the mountain. Photos can also be taken on-mountain.

Due to a sales system upgrade, cards older than one season will not work. Please visit Guest Services or a Ticket window for a free replacement. Please bring your old cards with you to be recycled.

We usually open for the season between mid-November and mid-December. However, each year is different and entirely dependent on natural snowfall and depth.

Visit our Hours of Operations page to view this seasons hours.

Start of Night Skiing

Opening for night skiing depends on snow depth/conditions, but traditionally our night skiing opens mid December.

End of Night Skiing

Typically night skiing slowly tapers down late March. We are scheduled to close for night skiing on March 26th.

The start of nights really depend on additional snow coming in, giving us a little more comfort with coverage due to lessened visibility at night. As far as the end date, it depends a lot on freeze/thaw conditions that start occurring in spring as well as the amount of new snow that we may or may not be receiving that time of year.

All lift tickets require advanced online purchase. If you already have an RFID card, you can keep reloading this all season with new tickets and go straight to the lifts without queueing at the window.

These hours are our regularly scheduled operational hours; however, we recommend that you read our Daily Mountain Report before visiting Cypress Mountain.

*Opening day is typically mid-November to mid-December
**Season end is typically mid-April

On December 24th & 25th we are open from 9am-4pm. Our afternoon ticket rate will begin at 12:30pm for Christmas eve and Christmas day only. We will return to normal 9am-10pm operations on December 26th.

Visit our IKON Pass page for more details. 

Your first RFID card is on us. We will cover the cost your first reprint if you happen to lose or damage the card. However, there will be a $5 fee for subsequent reprints.

On your first visit to the mountain, you can pick up your RFID card at a ticket box using the QR code from your confirmation email. Your RFID card will have your active lift ticket on it. Any future online purchases will be automatically loaded straight on to your card.

We understand that unforeseen circumstances may arise after you’ve purchased your lift tickets. All of our products are non-refundable, however the value of your purchase may be eligible for an Activity Credit Voucher.

It is recommended that you check the weather forecast before purchasing any lift tickets. You can view a daily report of the current conditions and mountain cams here.

If you are a season’s passholder then you do not need to reserve or pre-book a date or time. If you have already been issued your RFID pass, just come on up and head to the lift gates, otherwise, come and see us at Guest Services to collect your Season Pass.

As a Silver Passholder, during the blackout periods you will need to pre-book your 40% off blackout tickets. Please head to the website to load these tickets onto your RFID card, follow this link for quick access.

Yes, if you were a previous Season Pass or Sky Card holder in the Downhill Area, your RFID card will automatically activate when you purchase a Season Pass for the current or upcoming winter season..

An RFID Card is a multi-use card. Instead of a single-use ticket, guests receive a card with an embedded RFID chip. After placing the card in a pocket, electronic scanners at the bottom of the lift read the RFID chip from inside the pocket and open the gate. RFID cards can be reused season after season.

Sky Cards allow you to use your pre-loaded day(s) whenever you wish, without pre-booking. All additional tickets through the season need to be pre-booked online, using your Sky card discount. Sky Card holders get a guaranteed 20% discount on lift tickets and up to 40% when booked further in advance online. Nordic Sky Cards are Nordic area specific and cannot be used in Downhill. Sky cards and Sky card tickets will all be loaded onto your RFID card. Future days purchased on your Sky Card require a specific date. They are not open-ended like your pre-loaded days. 

Sky cards allow you to use your pre-loaded day(s) whenever you wish, without pre-booking. All additional tickets bought throughout the season need to be pre-booked online, using your Sky card discount. Additional tickets require a specific date when purchased. They are not open-ended like your pre-loaded days. 

Purchase your Sky Card here

Re-load an existing Sky Card here

Sky Card holders get a guaranteed 20% discount on lift tickets and even more if bought online in advance

Yes, when pre-booking Nordic activities online for the first time, it is required that you purchase an RFID card for $5 in addition to your ticket. The RFID is a reloadable card that allows you to load tickets or passes straight on to the card. This is a one-time fee and can be re-activated in future seasons.

Passholders do not need to pre-book. Come and get your pass printed and head out on the trails. Those without a season pass will be required to pre-book trail tickets here.

All tickets (XC skiing, tubing, sliding, and snowshoeing) are non-transferable and non-refundable. We are unable to change ticket dates once a ticket has been purchased. It is recommended that you check the weather forecast before purchasing any tickets. You can view a daily report of the current conditions and mountain cams here.

Please scan your QR code at the pickup box if you do not already have an RFID card. Once you have a card and would like to use one of the loaded days, please head straight to the RFID gates. Your discounted Sky card tickets can be purchased online here by selecting sky card rates and will be automatically loaded to your RFID card.

Check our Live Nordic Conditions page here for operation hours.

Lights to the Lodge is a beautiful self-guided snowshoe trail to the Hollyburn Lodge, lit with LED lights. Tickets can be purchased online in advance with snowshoe rentals. Open from Dusk until 9:30pm. Further details and tickets can be found here. If you can't see a date or time it means we're sold out for that session

Our exciting Gnarly’s Tube Park is open Thursday – Sunday. Tubing is suitable for those over 6 years old and those under 10 must be accompanied by a paying adult. You will need to pre-book a time slot in advance online. There are 3 time slots a day to choose from. All the details can be found here.

Snowshoes must be worn on our snowshoe trails. Yak tracks or hiking boots without accompanying snowshoes are not permitted. If you need snowshoes, we have them available for rent! Children who will not be wearing snowshoes must be carried, a free access pass needs to be attained for them from the ticket office, sleds, paulks and toboggans are prohibited on the snowshoe trails. You may book your snowshoeing ticket here.

We love them, but for safety reasons, we do not allow dogs (or cats) on our ski or snowshoe trails

We will be running both private and group lessons this season - please find more information here. If you are interested in booking in a school group, details can be found here. If you are emailing to book, you're in a queue and we will get back to you as soon as possible

Your receipt cannot be used at payment. You must Visit Guest Service or a Ticket window to redeem your Cypress Bucks Card. Please bring the receipt and a piece of ID with you.

On mountain: Your gift card can be used anywhere on the mountain. Simply present it to the cashier at time of purchase.
Online: Simply input the 16-digit number on the back of the card and the pin, which is the last 4 digits of the card number.

The Guest will be the person using the Gift Card and the purchaser will be the person buying the Gift Card. These options can be found when you are in your shopping cart.

On your first visit to the mountain, you can pick up your RFID card at any of the ticket windows. Once you are issued the card, it will have your active lift ticket on it. Any future online purchases will be automatically loaded straight on to your card.

Yes, when pre-booking lift tickets online for the first time, it is required that you purchase an RFID card for $5 in addition to your ticket. The RFID is a reloadable card that allows you to load lift/trail tickets or passes straight on to the card. This is a one-time fee and can be re-activated in future seasons.

Yes, you will need your RFID Card to get through the gates when coming to Cypress, the product that you purchase for the day is loaded onto this card. If you forget to bring it or lose the card then a new one can be printed for you at a cost of $5+tax

Each RFID tag physically contains only the randomly generated number associated with each unique user profile. No personal or additional information is stored on individual RFID tags.

Each unique RFID tag contains a multiple digit number randomly associated with a user profile. This profile is kept as a secure component of our new online store and user database, and will not be accessible to other guests or employees.

No, holes must never be punched in the lift ticket access media cards. The card has an antenna embedded that surrounds the embedded RFID chip. Any damage to the surrounding antenna will render the card inactive and must be replaced at a replacement fee.

Yes. RFID chips are designed in such a way as to survive normal wear and tear for years, washing and drying included. The RFID access card may turn blue as the thermal ink may be activated by the extreme heat however it will still work at the lift.