Pre-Purchased Tickets, Pass Products & Lessons Update
March 25 2020

Pre-Purchased Tickets, Pass Products & Lessons Update

  • March 25 2020

Pre-Purchased Tickets, Pass Products & Lessons Update   - March 25, 2020

Dear Passholders/Loyal Customers,

With the recent announcement that Cypress Mountain Resort has suspended operations due the COVID-19 Pandemic; we are offering the following for compensation for unused products. 

Please be patient and allow our staff time to process the following over the next few weeks.

PRE-PURCHASED DATE SPECIFIC LIFT AND TRAIL TICKETS: 

  • All unused online pre-purchased lift, trail and rental products have been refunded to your credit card.  This process was completed on March 17, 2020.

GIFT CERTIFICATES / CYPRESS BUCKS:

  • These do not expire and are valid for next winter season.

LESSON CAMPS:

  • Our Snow School staff are in the process of deferring all spring lesson camps to next season. 

SKY CARD TICKETS AND OTHER UNUSED VOUCHERS:

  • All unused Sky Card ticket and other unused vouchers are valid next winter until December 20th, 2020.

2019/20 SEASON PASSES:

  • Cypress Mountain was open for 108 days during the 2019/20 Winter Season.  Our season pass guarantee states that we have a commitment to be open a total of 76 days and we have met this commitment.  All season pass products are non-transferable and non-refundable, as all passholders have agreed to this as a condition of the sale.   http://cypressmountain.com/season-pass-guarantee

2020 BEACH PASSES:

  • Beach eXtra Passes can receive a $99 credit to a Cypress Bucks Card.  This is the equivalent amount of the cost of the Beach Only Pass.  This $99 credit can also be used towards the purchase of a 2020/21 Season Pass.
  • The Beach eXtra Add-on can also receive a $59 credit to a Cypress Bucks Card.  This is equivalent to the cost of a Beach Add-on.
  • Beach Passes and Beach Pass Add-ons can receive a full credit to a Cypress Bucks Card for the amount purchased.  

Thanks again for your patience and understanding.

If you have any question please email us at info@cypressmountain.com

The Guest Services office is open Monday to Friday 9-4pm. 

For our latest update on the COVID-19 visit - http://cypressmountain.com/latest-news/covid-19-update