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Home Latest News Winter 2021-22 Plan
Latest News Winter 2021-22 Plan
Operational Plan
November 13th, 2021

Operational Plan

November 13th, 2021

Dear Skiers/Riders,

We are very excited about the upcoming season and look forward to welcoming you back to Cypress Mountain Resort.  The 2021/22 winter season is fast approaching, and we are extremely pleased to have received some recent snowfall and the current 14-day weather forecast looks favourable.    

With that being said, we remain optimistic for additional snowfall next week and the ability to fire up our expanded “state of the art” snowmaking system.  Our Team has worked very hard over the summer upgrading our snowmaking system by adding 40% more coverage on Mount Strachan and increased the overall pumping capacity across the system by 25% - we cannot wait to put this good work to the test!  

We are pleased to announce that Cypress Mountain Resort has purchased seven “Axess” Pickup Boxes to help improve Season Pass, Skycard and the daily Ticket distribution process.  We believe this technology will greatly speed up your journey onto the lifts and Nordic trails.     

With every season start-up our top priority at Cypress Mountain is the enjoyment, welfare and safety of our Passholders, Guests and Team Members to ensure that everyone visiting the resort is offered the very best opportunity to have a safe and enjoyable experience.  We have implemented a mandatory vaccination policy for employees working at Cypress Mountain Resort.  We are not extending the mandatory vaccination policy to our guests at this time, however consistent with Provincial Health Authority advice we do encourage everyone to get vaccinated to help stop the spread of COVID -19.      

The biggest news to announce is that consistent with Ski Resorts throughout BC, we will be operating chairlifts at full capacity this season! We still recommend all visitors wear face coverings while congregating, in lift lines and while riding on the chairlift.  Cypress Mountain has worked with the Provincial Ski Industry, Health Authorities to rollout best practices to protect the health and safety of our employees and guests for the upcoming season. 

Please note that if the Provincial Health Authorities intervene with new guidelines during the course of the season, we will adjust protocols to satisfy those requirements.  

Here are a few important things to know before you join us as we work together to help keep everyone safe.

“21/22 Winter Operational Update”

Face Coverings - As per the current Provincial Health Order, face coverings are required in all public indoor settings across Cypress Mountain Resort.  Cypress Mountain Resort does recommend wearing a mask at all times.  You are permitted to remove your mask when seated at one of our dining areas, so that you can enjoy your meal.    

Proof of Vaccinations Requirements - For guests 12 and over, you will be required to show proof of double vaccination to visit licensed food and beverage outlets (Cypress Creek Grill, Crazy Raven Bar, and Hollyburn Lodge).  Guests 19 and over will also need to show a government issued photo ID.

Cleaning & Sanitization Protocols Regular and rigorous cleaning procedures will be conducted throughout the day and high touch point areas will be deep cleaned every night after closing in preparation for the following day.

Cashless – We will be continue to operate our resort cashless.

Pre-booking Online - We encourage all our guests to pre-book their tickets online in advance to secure the winter experience.    

Thank you for your understanding and cooperation as we look forward to welcoming you back to enjoy the fresh winter air, the twinkling lights of our Lights to the Lodge Snowshoe Experience and those amazing views from the top of Sky Chair.  Please keep in touch with our website for updates with our opening preparations.   

See you on the slopes!   

Russell Chamberlain
President & General Manager

Please feel free to email us at info@cypressmountain.com if you have any questions

Quick Facts on Operational Changes for Winter 21/22

Snow School: 

  • Face coverings recommended when social distancing can't be achieved
  • All booking and pre-registration for lessons will be competed online
  • All check ins and lessons will take place outside  
  • All ski school employees will go through a daily health check
  • Spectating from inside the lodge is prohibited. Eating and drinking is permitted for 30 minutes with a valid Area Ticket or Season Pass.
F&B

Restaurants and Dining: 

  • For guests 12 and over, you will be required to show proof of double vaccination to use licenced food and beverage outlets (Cypress Creek Grill, Crazy Raven Bar, and Hollyburn Lodge).  Guests 19 and over will also need to show a government issued photo ID.
  • Gold Medal Cafe does not require and vaccine passport.
  • Access will be controlled to the food and beverage locations within the Cypress Creek Lodge by our Hosts 
  • Tables will be spaced for reduced capacity and plexiglass barriers installed to support physical distancing 
  • Saving tables for extended periods will not be permitted anywhere in the resort
  • A 30 minute time limit will be applied at all cafeteria tables (inside and outside)
  • The Crazy Raven Bar will be reserved for persons with valid ski tickets or season passes only (60 minute maximum stay)
  • Additional convenient sanitation and hand wash stations are available throughout the Cypress Creek Lodge
  • Hands free auto flush toilets, sinks and soap have been installed at washroom facilities

Retail:

  • One-way traffic system throughout store with plexiglass installation and you will be required to sanitize your hands on entry
  • Face coverings are mandatory for employees and guests inside our facilities
  • Introduction of “Sani Box” - quickly and efficiently disinfects for demo googles, gloves and helmets

Rentals:

  • All guests are required to pre-purchase in advance online and for the available timeslot - capacity for rental equipment will be reduced 
  • The Rental Shop has been reconfigured with a one-way system to minimise contact with employees and other guests
  • All rental employees and guests are required to wear a face covering inside our facilities
  • Access into the rental shop will be reserved for guests who have pre-purchased their rental package/timeslot
  • All rental equipment will be sanitized when returned and deep cleaned overnight
  • Day lockers will be reduced in capacity and will be unable to guarantee space, so we encourage all renters to use of your vehicle for storage

Lift Operations:

  • Face coverings are recommended in lift lines and when riding the lift
  • We will be running the chairlifts at full capacity

Nordic Area:

  • All tickets for activities including all rentals are required to be pre purchased online
  • Hands free auto flush toilets, sinks and soap have been installed at Hollyburn Lodge
  • Reconfigured rental and F&B locations to support physical distancing and experience
  • An outdoor covered dining facility is available beside Hollyburn Lodge 
Parking

Parking:

  • Cashless payments only for paid parking lot
  • Be respect and mindful of others and maintain physical distancing
  • Park as directed by Team Members in order to maximize spacing

If you have any questions please call 604-926-5612 or email us at info@cypressmountain.com