Privacy Policy

Introduction

Cypress Mountain ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

We collect personal information that you provide directly to us, including but not limited to:

• Name, address, email address, and phone number
• Payment information and transaction history
• Season pass photos and pass usage data
• Emergency contact information
• Skill level and lesson history
• Date of birth and age (for program registration)
• Health information relevant to skiing/snowboarding activities
• Video footage from resort security cameras
• Information from job applications and employment records

How We Use Your Information

We collect and use your personal information for the following purposes:

• Processing purchases, reservations, and registrations
• Providing ski school lessons and programs
• Ensuring mountain safety and security
• Managing season passes and lift tickets
• Communicating about operations, conditions, and events
• Responding to customer service inquiries
• Marketing our products and services (with consent)
• Improving our facilities and services
• Meeting legal and regulatory requirements

Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Information Sharing and Disclosure

We may share your personal information with:

• Third-party service providers who assist in our operations
• Law enforcement or government agencies when required by law
• Emergency services in the event of an accident or emergency
• Payment processors for transaction processing We do not sell or rent your personal information to third parties.

Data Security

We implement appropriate physical, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer required, personal information is securely destroyed.

Access and Correction

You have the right to access your personal information in our records and request corrections if the information is inaccurate or incomplete. Requests should be submitted in writing to our Privacy Officer.

Children's Privacy

We collect personal information from children under 13 only with parental consent and for specific purposes such as lesson registration or program participation.

Website and Online Services

Our website uses cookies and similar technologies to enhance user experience and collect usage data. You can control cookie settings through your browser preferences.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or direct notification.

Contact Information

For questions about this Privacy Policy or to make a privacy-related request, please contact our officer:

Privacy Officer - Cypress Mountain

6000 Cypress Bowl Road

West Vancouver, BC

V7V 3N9

Email: marketing@cypressmountain.com

Phone: (604) 926 - 5612

Governing Law

This Privacy Policy is governed by and construed in accordance with Canadian federal and provincial privacy laws.