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DOWNHILL SNOW SCHOOL

FREQUENTLY ASKED QUESTIONS

Everything you need to know about our Snow School.

All of our lessons are booked online. Please visit the Downhill Lessons page to book.

Check out our Ability Level Guide to find out what level you should sign up for.

Yes, a Downhill Ticket or Season Pass is required for entrance to the learning areas and the chairlifts. This includes all low-level lessons where a lift may not be accessed.

Yes, purchased Downhill Tickets and rentals are valid for the duration of the day, and not just the lesson time.

You will have received an email with your rental barcode. Please show this barcode to a technician at our Rental Shop to pick up your equipment prior to your lesson.

If you have purchased Multi-Day Rentals for your Multi-Day Lesson, you will have received an email with your rental vouchers and instructions on how to redeem them.

Rentals must be returned at the end of each day unless you have purchased rentals for a consecutive Multi-Day Lesson, in which case, equipment may be kept overnight and returned at the end of the program.

Always check the Mountain Report weather prior to coming to the mountain. Lessons will go ahead regardless of weather. It is best to have a winter jacket, snow pants, goggles, ski/snowboard gloves, and a helmet. In addition:

  • Wet/snowy days: Extra gloves and layers in case you need to change, and a Gore-Tex outer layer (if available)
  • Cold/windy days: Extra layers! Merino wool is your best choice. Don’t forget your goggles!
  • Warm/sunny days: Fewer layers and less insulation. Thin, liner gloves are a great choice. It is important that all of your skin is still covered so that you can be protected from sunburn, snow rash, and cuts from your sharp edges. Ensure that you have appropriate eye protection (sunglasses or reflective goggles) and bring your sunscreen!

Helmets are mandatory for anyone 18 and under participating in a lesson and recommended for all adults.

We recommend arriving at Cypress Mountain one hour prior to the start of your lesson to allow time to find parking and pick up your RFID card and rental equipment. Lessons must depart the base area on time. Late arrivals and missed lessons will not be refunded.

Please note that paid parking is in effect in all lots except Lot 3B. Visit the Parking FAQs for more information.

Yes! Our lessons are conveniently timed around the Cypress Coach Lines schedule. See their website, www.cypresscoachlines.com, to find out more about their schedule and pickup/drop-off locations.

Paid parking is in effect in all parking lots except Lot 3B and the Nordic Area access road from Cypress Bowl Road to the BC Parks Nordic Area Kiosk.

If you are a Season Pass or Sky Card holder, you will have received an email with instructions on how to register your vehicle for complimentary parking.

Make sure to leave yourself enough time to find and pay for parking upon arriving to the mountain. Cypress Mountain operates a free Parking Lot Shuttle service that will pick-up at Lot 3B and drop off at the Cypress Mountain Base Areas.

For more information, please visit our Parking FAQs page.

Please check in at the Snow School banner in the Olympic Plaza 15 minutes prior to your lesson time. Parents must be present to check in their child.

Yes, attendance to the first session of any Multi-Day Lesson is mandatory to continue with the program. Please refer to our Lesson Conditions of Sale for full details.

Skiing is less physically demanding with a shorter learning curve (you'll be standing most of the time), but there will be more equipment to juggle around, and the boots can sometimes be uncomfortable. The entry cost, when buying your own equipment, is higher.

Snowboarding requires more physical ability and has a steeper learning curve (you'll be on the ground quite a bit) but has very simple equipment that is generally more comfortable to be in (soft boots). The entry cost, when buying your own equipment, is also lower.

This depends largely on your background. If you do not have a background in board sports (skateboarding, wakeboarding, etc), then Skiing will be easier to start. This is especially true if you know how to ice skate! If, however, you are physically strong and/or have a background in board sports, Snowboarding may be easier for you to pick up.

If a camp shows that it is full on the website, that means it is full. We may open more spots in the future. Alternatively, check out our March and Spring Break camps!

No need to change your booking. Our instructors will assess the participants ability and will assign them to the most appropriate group based on safety and skill.

To reschedule or change disciplines, please refer to our condition of sales before completing the Contact Us form to request a reschedule/change.

You will require certification from the Canadian Ski Instructor’s Alliance (CSIA) or Canadian Association of Snowboard Instructors (CASI) in order to become an Instructor. Please check out the following websites for more information and to sign up for your Level 1.

Ski: PSIC Level 1

Snowboard: CASI Level 1

Once the pack has been purchased, you will be sent a confirmation email which contains a booking link. Use this link to book your lessons, you can book them all at once or one at a time.

You can combine the disciplines. Feel free to try out both snow sports to see which one suits you best.

No, each pack is assigned to one customer at time of purchase.

Our Skooter Lessons and Kinder Camps are designed for children under the age of 7. Our main priority is safety, followed by fun, then learning. It is important that your child has a positive experience to help them fall in love with skiing or snowboarding like the rest of us. This means that part of their lesson will include playtime.

There will be a hot food counter at lunchtime. You will be informed of the food available at morning check-in. Please inform us at check-in if your child has any dietary requirements. If your child has severe food allergies, please pack them a lunch.

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